What is a Virtual Assistant?

A Virtual Assistant (VA) is a highly-trained independent entrepreneur who provides a myriad of business support services virtually via phone, fax and Internet based technology to support and meet the growing needs of businesses worldwide.  Partnering with a VA reduces stress, protects cash flow, eliminates administrative hassles, and enables business people to find the success they originally set out to achieve.A VA is your right hand person helping you to succeed in your business. The irony is you may never meet your VA as odds are they live nowhere near you!

What services do you provide?

IVAP provides administrative and secretarial assistance including, answering your calls, responding to e-mails, managing your calendar, scheduling your appointments, conducting Internet research, posting blogs, cold calling to find you prospects for your business, data entry, transcription services, and much more.  Please click here for more services we offer.

What qualifications do you have?

See my About Us page for more on my background and qualifications.

What results can I expect from you?

Only the best.  High quality, accurate, timely, and friendly service is my promise to you each and every time.  No exceptions!

Can I contact some of your former clients or employers for a reference?

Absolutely!

What is your turn-around time?

That would depend on the project, of course, but I usually try to complete routine data entry, transcription services, Internet research, etc within 2 business days.  However, if you have a rush or emergency project just let me know and I will try to accommodate you.

How do we communicate?

IVAP utilizes the latest technology to keep clients fully informed of the progress of their projects by phone, fax, and e-mail and the following:

Instant Messaging: Skype, GoogleTalk, AIM, MSN Messenger, AOL Messenger, Yahoo Messenger,

File Sharing Software: Send This File, You Send It

Conferencing: Free Conference, My Free Conference, Go To Meeting, LogMeIn, Google Sites (Intranet)

Calendar Sharing: Google Calendar, Net Appointment, Yahoo Calendars, Calendars.net, Calendar Hob

How are files delivered and received?

File Sharing Software: Send This File, You Send It

What if I need a rush job done ASAP, can you help me?

Absolutely!  Remember, I will always let you know if I am unable to meet your deadline BEFORE accepting your project. 

What are your hours?

I am available for regular tasks 7:30 AM - 5:30 PM EST Monday to Friday;  10:00 AM - 3:30 PM Saturday. Please call to discuss your needs.

What are your rates?

Rates vary depending on the individual needs of each client.  There are also package rates available.  Please contact me directly for rates.

What payment methods do you accept?

PayPal, Visa, Master Card, Checks

Are there any agreements to sign?

Yes.  Once terms are agreed upon, I ask all my clients to sign a contract based on those terms.  I will also sign any Non-Disclosure Agreements you need me to sign.

My work is of a confidential nature. Will you sign a non-disclosure agreement?

Absolutely!  Your privacy and confidentially is a top priority.

How can you assure me that my information is secured?

I pride myself on my high standard of virtue and ethics.  I will always sign a non-disclosure agreement for any client and I work continuously to ensure that my computers has the highest level of security and backup features available. 

Can we have a work sample or trial period to see if this is the right solution for my business?

I can provide you with references that can testify to my work ethic and ability.  I also want my clients to alway be comfortable with me as part of their trusted team, as such, I offer pay-as-you-go terms of services to clients that are not ready to enter into a long term retainer contract. You have the option to start off stay with a pay-go contract or switch to a retainer contract at anytime you choose.  

Do you offer discounts?

Absolutely.  All clients with retainer contract agreements will receive a substantial discount.